Refund policy

RETURN POLICY

Last updated January 17, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at info@warmechbrand.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

War Mech
Attn: Returns
RMA #
2707 Twin Creeks Circle
Duluth, MN 55811
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

     ●     Final Sale/clearance items
     ●     Used/worn items
     ●     Custom/personalized items
     ●     Damaged by customer

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Items must be returned in unused condition with all original tags, labels, and packaging intact (for hygiene and resale reasons).
     ●     Used, worn, washed, or altered items are not eligible for return or exchange.
     ●     Final sale/clearance items are non-returnable and non-exchangeable (mark them clearly on the product page).
     ●     If the item is defective, damaged during shipping, or incorrect, we will cover return shipping and provide a prepaid label — contact us first at info@warmechbrand.com.
     ●     Return shipping costs are the customer's responsibility (unless the return is due to our error).
     ●     Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the item.
     ●     Exchanges are subject to stock availability.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:

info@warmechbrand.com